FAQ

Getting Started
Expand all

FrontdeskAI has a simple on-boarding process that takes about 30-40 minutes.

FrontdeskAI works with hundreds of single and multi-location businesses in salon, spa, fitness and dental space; has handled well over 500,000 missed calls and conversations; and is rapidly expanding.

You’d be surprised. FrontdeskAI has a number of clients with this same concern. What they have found is that texting is so commonplace today that even the 65+ demographic is rapidly adopting it. And if they do not communicate via text. Then they can still leave a voice message for you.

FrontdeskAI's platform can recognize calls from landline phones. If the system deems the message is of an important nature, Sasha will forward the link to the recording and the transcript right away. Otherwise you can always check unhandled voice messages on your FrontdeskAI online account to call back. If a cell phone is left as a callback number, Sasha will continue the conversation from there via text.

FrontdeskAI books the appointment directly into your calendar. There will be a note in the appointment that says, “Booked by FrontdeskAI” You will receive a report each morning outlining the previous day’s activities. If it is a same day booking, reschedule or cancellation Sasha sends you an email or SMS notification right away.

Our goal is to provide the client with whatever the need was that drove them to call the business. When Sasha is not able to do this; Sasha send a notification to the business asking you to reach out to the client.

The AI does not have the same faults as a human. It can answer a question the same way for every one of your clients and it learns as it gets more questions specific to your business. Also, FrontdeskAI has the Live Dashboard feature which allows you to see the text conversations between FrontdeskAI and your clients. A very useful tool for you to provide feedback.

Some responses are standard but most responses that are specific to your business will and can be customized. FrontdeskAI will work with you to identify questions and how you would like us to respond to them.

Pricing
Expand all

FrontdeskAI has multiple pricing plans. Plans start at as little as $99 per month and go up in price as you add more features which help you engage more customers and book even more business.

No, booking are unlimited and included in each pricing plan.

No, our plans do have an average call volume limit but you are not charged per call even if you go over the limit for your chosen plan. All plans include unlimited bookings, reschedules, cancellations, texts etc.

The only change is to forward your phone which FrontdeskAI can handle for you. There is no ongoing setup or time needed. Set it up and let us book for you.

Integrations
Expand all

You can see an up-to-date list of our integrations on our partners page.

FrontdeskAI is always looking to add new integrations to our platform. Please contact us and let us know what platform you currently use and let your platform provider know that you are looking to use FrontdeskAI and want an integration.

FrontdeskAI uses your booking platforms Application Programming Interface (API) to input or output live data from your software. This API grants access to your client databases, schedule, prices, location, and other features creating a seamless experience for your business and consumers. Think of the API like a waiter that is sending your order to the kitchen and then bring the food back when it is ready.

Dashboard
Expand all

FrontdeskAI offers a live dashboard. On this dashboard you can see all the conversations the AI has handled.

Customer Support
Expand all

Our team is in the process of creating a multi-location login.

1. Make sure your phone’s own voicemail system is off. 2. Check your call forwarding settings: turn off “call forwarding always” by following the instructions for your phone service carrier.

Start by checking your voicemails on the account dashboard. You will only be sent a notification if FrontdeskAI cannot handle caller’s inquiry via text.